FAQ
What are the delivery charges for orders from the online shop?
Shipping charges vary by weight, destination, and shipping method.
Which payment methods are accepted in the online shop?
Visa, MasterCard, Discover, American Express, and PayPal
Why we use a "Packaged On" date instead of EXP on our products.
We feel very comfortable in using the “Packaged On” or “Manufactured On” dates as we have many safeguards in place to ensure product potency and compliancy with FDA regulations. The first step we take to ensure product potency is to have all of our raw materials tested for identity and for assay (potency) before it is put into the product. Secondly, we test all our finished supplements to be certain that they meet 100% of label claim once produced Read more here....
How long will delivery take?
Your order will ship from our facility within one to two business days. Shipping time varies by shipping method and location. Once your order ships, you will receive a shipping confirmation and associated tracking number. Note: Holidays may delay the shipment
Why is it recommended that the Probiotics be shipped 2-Day or Overnight?
Most probiotic strains are sensitive to temperature and must be refrigerated to ensure product quality, therefore we recommend FedEx 2-day or overnight shipping. Each probiotic order is shipped with an ice pack in an insulated envelope to ensure product quality. USPS PRIORITY MAIL IS NOT CONSIDERED 2-DAY OR OVERNIGHT.
How do I get free ground shipping?
Free ground shipping applies to orders over $100, within the continental United States (excludes Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, US Minor Outlying Islands, and US Virgin Islands).
I paid for USPS Priority mail, but haven't received my order yet. Why is it taking so long?
Answer: USPS Priority mail is not considered an expedited shipping method. USPS says 1-3 business days, but it is not guaranteed and can take up to two weeks. Also, USPS only picks up from our facility once a day, so orders being fulfilled one day won't be picked up until the next business day. If an expedited shipping method is needed, we recommend FedEx 2-day or overnight.
Are your products gluten free?
Answer: Our products are gluten free, but the facility they are manufactured in is not gluten free.